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73 percent of customers now say #CustomerExperience is the number one thing they consider when deciding whether to purchase from a company, according to a study by PwC
A successful #CustomerSuccess team sits at the heart of how customers experience any brand.
Here are the Top 5 Customer Success trends this year from Tony Colon, SVP of Customer Success at ServiceNow! 🚀
1️⃣ Data + Instinct: Combine data-driven decisions with your instincts. Use analytics but don’t forget the human touch! 🧠📊
2️⃣ Frontline Insights: Listen to your frontline employees. They face daily challenges and their feedback is crucial for shaping successful strategies. 👂🏽💼
3️⃣ Inclusive Communities: Foster diverse and inclusive communities within your organization. Embrace different perspectives for true innovation. 🌍🤝
4️⃣ Financial Education: Understand the financial realities of your customers and aim to educate them. Financial knowledge is key to strong relationships. 💡💰
5️⃣ AI & Digital Assistants: Embrace AI! Digital assistants and vast knowledge bases can elevate customer experiences to new heights. 🤖📚
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Catch more insights from Tony Colon on the his episode of the #DearFutureCRO Podcast powered by GrowthQ! 🎧✨ Here
If you are interested in #CustomerSuccess roles, create your profile today to match to the right role for your skills at www.growthq.co today
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